Vodafone’s customer records were able to be accessed on the company’s online database after a breach of security.
The company says it is resetting passwords every day to make sure the system is secure. But its probably an employee responsible for sharing a password that allowed personal information to become available on the internet.
It is unknown how many people have been affected.
Vodafone chief executive Nigel Dews says the company will refer anyone caught to the Australian Federal Police.
“It could be someone who works in our stores or one of our dealers,” he said.
“If that’s the case, we will come down with the full force of the law.
“People know and understand and are well trained in our procedures and protocols and it’s very important they aren’t breached.”
Mr Dews says an investigation is underway and a report will be issued today or tomorrow.
“I don’t want to speculate about the outcome of the investigation, but I do want to reassure our customers that we are investigating quickly and thoroughly,” he said.
“If there are things that we can do to make our data safer, we will implement those with the highest priority.”